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Returns

You can return new and unused items within 30 days of delivery for a refund (unfortunately, shipping charges are not refundable). Items must be in a new and unused condition and contain all original materials included with the shipment.

Refund Policy

After your item is revived by EliteTek, it will be inspected. If the item is returned in new and unused condition with the packaging slip and within 30 days of delivery, you will be issued a refund at the original purchase price, plus sales tax if applicable in the original payment method, minus shipping charges within four weeks of shipping your package to us.

How to Return an Item

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in new condition to ensure full credit.
  2. Before sending your return shipment, please remove all extra lables from the outside of the package.
  3. Send the return package to the following address:

    EliteTek
    9115 Chesapeake Dr.
    San Diego, CA 92123
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • It is recommended that you use Fedex, UPS, or Insured Parcel Post (USPS) for your return.
  • Keep the Return Tracking Number for your return package to monitor delivery status.
  • To receive credit, items must be returned within 30 days of delivery.
  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.

Non-Returnable Items

Items that have been used or are past the 30 day return period may not be returned. We apologize for any inconvenience this may cause.

Damaged Shipments

If the carton arrived damaged, please contact EliteTek at (858) 348-5016. If a damaged item is returned, we will ship an undamaged item at no additional shipping cost.

Defective Goods

If the product(s) arrived in nonworking order, please contact EliteTek at (858) 348-5016.

Exchange

You can exchange new and unused items within 30 days of delivery. Items must be returned to EliteTek in a new and unused condition and contain all original materials included with the shipment. New shipping and handling fees will apply. We are unable to exchange your item if the merchandise is found to be dirty, stained, damaged or abused.